Refund policy

Refund Policy

Last updated: September 10, 2026

At VIYNCO, operated by WORK BRAZILIAN MATOS LLC, we want you to be satisfied with your purchase.

Returns

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received. The product should also include its original packaging and any accessories or materials included with the order.

To request a return, please contact us at support@viynco.me before sending any product back.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the item received is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer.

Original shipping charges, where applicable, are non-refundable unless the return is caused by an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@viynco.me as soon as possible.

Please include your order number and, when possible, photographs showing the issue so we can review the case and provide an appropriate solution.

Exchanges

If you would like a different size or product, please contact us at support@viynco.me.

Exchange availability depends on product availability. In some cases, the fastest way to obtain a different item may be to return the original product and place a new order.

Refunds

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Non-Returnable Items

Products that have been worn, used, damaged after delivery, altered, or returned without their original condition may not qualify for a refund.

We may also refuse returns that show signs of misuse or excessive wear.

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country or region.

Contact

For return or refund questions, contact:

VIYNCO
Operated by WORK BRAZILIAN MATOS LLC
Email: support@viynco.me
Website: viynco.me