Shipping policy
Shipping Policy
Last updated: September 10, 2026
VIYNCO ships orders to supported destinations worldwide.
VIYNCO is operated by WORK BRAZILIAN MATOS LLC.
Estimated Delivery Time
Our estimated delivery timeframe is generally:
12 to 19 business days
Business days do not include weekends or public holidays.
Delivery estimates are not guaranteed and may vary depending on destination, customs procedures, carrier operations, local holidays, weather conditions, or other circumstances outside our reasonable control.
Order Processing
Orders are reviewed and prepared for shipment after payment confirmation.
Customers will receive shipping or tracking information when available.
Tracking
When tracking information is provided by the carrier, customers may use it to monitor the progress of their shipment.
Tracking updates may take some time to appear after the package has been dispatched.
International Orders
International shipments may be subject to customs inspections, import duties, taxes, fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, any customs duties, import taxes, or similar government charges are the responsibility of the customer.
VIYNCO does not control customs processing times or charges imposed by local authorities.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, additional shipping charges may apply.
Please contact us as soon as possible if you notice an error in your shipping information.
Delayed Shipments
Occasional delays may occur because of customs, carrier disruptions, peak shopping periods, severe weather, or other external events.
A delay within the carrier network does not automatically mean that a package has been lost.
If your shipment appears significantly delayed, contact us at support@viynco.me.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost in transit, contact us with your order number and relevant information.
We will review the situation with the shipping provider and determine the appropriate resolution.
Contact
Shipping questions can be sent to:
Website: viynco.me